Mercedes-Benz of Omaha
Dealership Service Review
I took my S430 to an authorized MB dealer ti have a battery draw diagnosed. The car was not diagnosed correctly however I was charged $1100 and told the car was fixed. The next day the car would not start. The car was returned to MB Omaha and there it stayed for six months. After the technicians tore the car apart it experienced many electrical malfunctions. The dealer will not return the car in the condition it was given to them in. They instead have offered to refund the money they took under false pretense and to force me to take possession of a car that they destroyed. Very honorable. It is a worthless vehicle now. What am I supposed to do sue them to get my car fixed? I don't have the time nor do I have the patience to put up with the incessant lies and strong arm tactics of a group of thugs unwilling to accept responsibility for their actions. MB Omaha's policy seems to be duck and dodge any and every question and place blame on whomever it may be as long as it is not them. You broke my car and refuse to fix it. I thought Mercedes Benz was an exceptional organization. I was wrong these hacks more reflect the quality and mentality of a used car lot. Slick and sleazy. I am very disappointed in MB in MB Omaha in MB USA for doing absolutely nothing to help one of your most loyal customers get his car back - forget about actually having fixed. They have ad my car for six months! They not only have no idea what was wrong when they took possession they now have blown up the entire electrical system. Your ads are right on target , "The Best Or Nothing" I had the best and got back nothing! I will vow this to you MB USA I will take this case to the internet and to any and every public forum I can find. Your actions and those of your authorized dealership are reprehensible. The general public deserves to know how you feel and treat your customers. After having done just a cursory investigation of the persons at this dealership I have found several others that have had a similar experience to mine. I will contact these people and will implement all facts into the information released on the public forums. Thank You for all of your help!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No