Mercedes-Benz of Omaha

I bought a new E class from this dealer after owning 3 Acura vehicles. In Omaha, stick with Acura if service and quality are important to you. Never would I think Acura would trump Mercedes Benz, but in service... 1) Three times I have taken my car in for a 'complimentary wash'. They use it as a sales benefit. They may as well call it the 'dollar wash' as there is always water dripping, water spots, and just generally there is no pride in the wash. Certainly not what you would expect for a luxury brand. Plus, on average I wait 30 minutes just for the wash on an apparent slow day. 2) Ordering parts, you have to call them back to see if it came in. Twice now, I ordered parts that were unbelievably marked up. This time I waited two weeks and then called just to make sure it was the process and not someone on vacation, again. So with this experience on simple things, I am very concerned if I ever take my vehicle in for a more complicated service. On the flip side, Acura washes were perfection. No spots, cleaned interior, air freshener, etc. A full detail for free. Service always called you back when a part came in and you never felt like you had to follow-up on their jobs. I would suggest the Mercedes Benz of Omaha should take a cue from Acura of Omaha. It does make me unlikely to buy another Mercedes again or even recommend them.