Mercedes-Benz of Omaha
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Customer is never right
Written byon 09/23/2013
updated 08/03/2025
I questioned a repair and the service manager got so angry he became abusive. They know they are one of only 2 MBZ service centers between Kansas City and Des Moines -- 150+ miles to the next nearest.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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perform_auto on 10/01/2013
Dealer Response
On behalf of Mercedes-Benz of Omaha, I would like to apologize that we were not successful at providing you with anything less than an exceptional experience. Your feedback is important to us as we take our customer services very seriously. If you have time, and are willing, I would like the opportunity to speak with you in further detail regarding your experience so we can see about finding a solution that is to your satisfaction. Please contact me at your earliest convenience at 402-384-9999. SincerelyJohn Langland, General Sales Manager.
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