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Lithia Chrysler Dodge Jeep Ram FIAT of Helena


3401 US Hwy 12 E, Helena, MT 59601 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (10) No (3)
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Dealership Service Review

3 out of 5 starsservice Rating
Usually Better Service
Written by Royboy1 on 06/01/2023

First, apparently my part had come in, but they didn't contact me right away so I waited an extra week or two. Second, I scheduled an oil change at the same time, but this is the first time in 6 years that they didn't put a new sticker on the windshield. The final issue was with my key fob. When I picked up my car, they mentioned the key fob wasn't working well. I told them how I replaced the battery several times since I bought the car and agreed that the key fob wasn't working very well. Of course, I wound up buying two batteries for the key fobs at a much higher price than I pay at Walmart. Guess what? I still have the same problem with the key fob so it isn't the battery at all. I have normally gotten very good service in the past so I'm hugely bummed about my last visit.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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