Lithia Chrysler Dodge Jeep Ram FIAT of Helena

The purchasing experience was rather smooth and Kaycee did an excellent job showing us our options and working within our parameters. Mr. Mihm was clear and succinct with his explanation of the financing portion. The follow on experience and the multitude of instances I had to interact with the Service Manager, Howard Reed, however was quite the opposite experience. Three days after purchase my TPMS light was illuminated on my dash, suspecting I had already picked up a nail, I took it into the Costco Tire Center. During the inspection, a rope plug was located. I have been Michelin and Bridgestone certified to Tire Industry Association standards and adhere to Rubber Manufacturer Associations guidelines in regards to tire repairs. I will not waste the time explaining all of that at this time, but over the span of two weeks Howard proceeded to argue and question my integrity regarding tire repairs and the necessity for replacement and not a plug and patch. He stated he reached out to multiple shops that would simply plug and be on its way. I provided a multitude of literature to attempt to educate Howard as he informed me he has very little specialty knowledge regarding tires. During my second trip within 24 hours to discuss with Howard, he stated that replacing two tires makes sense. Repeatedly stating, "the writing is on the wall". After two weeks of back and forth a solution was finally agreed upon that entailed exchanging tires/wheels with another jeep. It was a less than honorable experience to have to interact with Howard. His consistent attempt to degrade my integrity even though he went back on his word on ordering two tires on April 15. I had not heard anything for almost a week. When I stopped by Lithia on the 20th, Howard went back on his word and said a simple repair would do. This only continued to exacerbate the issue. It did not seem to matter the amount of evidence I provided Howard, his lack of humility and immaturity imposed on his ability to respectfully take care of a customer. When he finally contacted me regarding what I had provided he said that it was still debatable. I am unsure what definition of respect and customer service he follows, but I find it quite inferior and subpar to even the most basic requirements. Continuing forward with transgressions conducted by a business that continues to fail customers. The temporary registration expired on the aforementioned vehicle. Upon contacting the County Treasurer, I was informed that paperwork had not been submitted by the dealership. After leaving two voicemails with the person responsible for paperwork, interacting with the chat option on their website and having a Salesman reach out to the paperwork department over the span of 5 business days, I have had no return correspondence. It appears that multiple individuals employed by CJD Lithia of Helena embody similar regressed levels of respect and struggle at conducting themselves in a reputable manner.