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Frank Leta Honda


500 Auto Mall Dr, O Fallon, MO 63368 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Dishonest
Written by josephz2 on 11/21/2015

[non-permissible content removed]..... bought a used vehicle which was ok for the price, but was scammed with paperwork and double-talk about exactly what those contracts involved. Had brain surgery with memory problems etc.. etc.. and they did nothing from the start all the way to bringing the van back for multiple repairs, they never totally finished the repairs, instead they try to run you through ringers until you're sick of dealing with them. Ended up owing a few thousand more than the van was originally priced at from vehicle contract policies (added cost), a typical scam. Again, taking advantage of people on disability to get every buck you can off of them is downright immoral and hurtful. Also, like I said, had to bring it back to have issues taken care of right away with one of those time having the mechanic get in my face and ask me if I was stupid because i wouldn't just accept his 'quick fix,' Not very honest people there, just [non-permissible content removed]

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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courtneyatleta on 11/23/2015
Dealer Response
Joseph, we are sorry to hear that you feel like your experience with us was dishonest. We would like to speak with you to learn more about what happened. Please feel free to reach out to our GM, Allen Masengill, directly at amasengill@frankleta.com. We look forward to speaking with you.
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