Don Vance Ford
Back to Service Reviews
Dealership Service Review
service Rating
Terrible
Written byon 05/16/2025
Well, thanks to Don Vance service my one and a half year-old tires tread is bad and the warranty is voided because they overinflated my tires on the past tire rotation services I have had. I knew better than to take my vehicle back to Dan Vance, but I chose convenience over priority. Never ever again will we return to Don Vance service or to even buy a vehicle because of the service issues I have had since purchased my explorer in 2020. I know I’m not the only one, but I can personally say I am not a fan of the service advisor as they do not communicate with you throughout the service. Zero stars if I could.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Neil Snied on 05/17/2025
Dealer Response
Hello, we are so disappointed to learn of this situation you have described. Please reach out to Clay Guzenhauser at (417) 859-2600 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Report