Your Privacy

By accessing this website, you acknowledge that Edmunds and its third-party business partners may use cookies, pixels, and similar technologies to collect information about you and your interactions with the website as described in our Privacy Statement; and you agree that your use of the website is subject to our Visitor Agreement.
Skip to main content

Suntrup West County Volvo Cars


14410 Manchester Rd, Manchester, MO 63011 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (1) No (0)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
AVOID AT ALL COST!
Written by fmcpherson on 11/11/2016

AVOID, AVOID, AVOID. Purchased a car from, Dan Suntrup at Suntrup West County Volvo. Before purchasing the vehicle, I asked if the car had been inspected by a mechanic. I was told by Dan that it had and everything was in working order. Before I had driven the car 100 miles, the check engine and VSC lights came on. I took it to my mechanic who told me that the catalytic converter may be bad, a wheel speed sensor was defective and one of the three tires was so worn that it could have caused damage to the transfer case since the three other tires being new were not rotating at the same speed as the worn tire. My mechanic even stated that no reputable mechanic would have let an all wheel drive vehicle out of his garage with mismatched tires like those. When I contacted Dan and Sam Bruen (Pre-owned Manager) they, of course, denied there were any issues with the vehicle and it was pure coincidence that all of this occurred within 100 miles after the sale. They also told me that they would do nothing to help. Basically, Dan told me that it was too bad I got stuck with a defective vehicle and a $1,265 repair bill, but it wasn't their fault. I thought the day of the prototypical used car salesman and dealership were over. I guess I was wrong. They got me, don't let them get you! Be very careful if you think you are getting a solid car from Suntrup. You probably aren't! There are too many reputable dealership in St. Louis to have to put up with this type of dishonest service. Go elsewhere.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.