Bob Sight Ford

My family have been Ford customers for several decades and while service at Bob Sight Ford in Lees Summit MO is normally within expectation, the last year or so, it has been less than par. It takes longer and longer to get appointments for specialized items. We have been told several times, we only have one transmission man or one brake person. Perhaps this is the new norm, if so that is unfortunate. On July 24th, I brought my Ford Focus in for an oil change, when I came back in the afternoon to pick the car up, I waited for it to be brought to the exit bay, and after about 10 minutes when it did not arrive, I went back to the Cashier window to ask about the car. The Cashier at the window, did not have enough customer service skills to open the window to listen to my question. I was told through the glass that they could not find my car keys, so they were looking for them and someone would come talk to me. After about 45 minutes of waiting for my keys to "Appear", I was told they did not know where they were. No one seemed to concern that my car keys were gone and they had no idea how or who walked off with my keys They offered to make me a second set of car keys and then sent me to the lounge to wait the 45 minutes I was told that this would take. After waiting for about 20 minutes, one of the service advisors came to let me know they did not have a blank key fob for my car and it would have to be order. Does it really take 20 minutes to figure out you do not have the right key fob? I was told it would take a day to get the new key fob and someone would call me to let me know it was here. Today 7-29, I had our Ford F150 in for some brake work, $1300.00 of break work, and when I came to pick it up this afternoon, I asked if the new key fob had been received. OF course it was there, but no one bothered to call me and let me know this. I now have to make a 3rd trip back to Ford, wait 45 minutes to have this new key made. I don't know about others but I spends enough time and money at this dealership that when I walk in the front door, the service advisors great me by my first and last name. This entire experience has been very frustrated and honestly it is completely unacceptable. I realize the only person that cares about this is me and this survey will most likely never make a difference. However if I do not take the time to complete the survey, then I have only added to the sub par events of this transaction.