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Lee's Summit Subaru


2101 NE Independence Ave, Lees Summit, MO 64064 (map)
Today 8:30 AM - 7:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Not customer centric
Written by Experienced Driver 3833 on 02/09/2023

Recently purchased a 2020 Nissan Maxima from this dealership as a used car. The sales experience was great but once I took ownership of the vehicle is when I found the safety issues. Three things were found to be very unsafe 1) Warped front rotors, 2) Cracked front brake pads, 3) Severely cupped rear tires with extreme road noise. I attempted to contact the used car sales manager to start a conversation about correcting these issues that should have been found during the inspection and pre-sales prep of the car. The manager's attitude towards the entire conversation was to attempt to quote Missouri auto law to me during the entire conversation. He did not want to listen to the customer and come up with an amicable solution at all. When I notices the conversation was not customer service centric and that he would not listen to me, I ended the call only to have him call me back later in the day to recite the exact same things to me and ask me if I wanted him to break Missouri laws. I find this type of leadership and insinuation ridiculous and ended the phone call again. This person did not care to talk about my issues with the sale at all and clearly doesn't care about customer service. I did not need a lecture from someone I don't know and I am quite certain is not an attorney.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Experienced Driver 3833 on 03/01/2023
I posted the original post here and wanted to post an update. The management team at this dealership has reached out to me and corrected the issues with this sale beyond my expectations. Mr. Crutcher took on this issue once he found out about it and went way above and beyond my expectations to correct the issues with the vehicle. That is outstanding customer service. Please consider purchasing from this dealership if you have the opportunity.
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