Carlson Toyota

I recently purchased a certified preowned 2018 Toyota Highlander from Carlson Toyota. On the day of purchase, I spent 1 hour waiting because the dealership lost the keys. After finding 1 key in another vehicle they gave me an "I owe you" letter from management to come in for a 2nd key. When I got home, I noticed a large dent on the SUV's tailgate. After speaking with the manager Carrie Haugerud she said that if a dent was found in the photos Carlson would be responsible for damages as this is a certified vehicle and should have been disclosed. A few days later she replies with no dent found in photos, unable to cover costs. I requested the dealership photos where I compared my photos and you can clearly see the dent. Now Carrie Haugerud is not responding to the emails of photos I provided. This dealership should be avoided at all cost as they can't hold up to promises. Its approximately a $600 fix on a $30,000 vehicle. It’s not asking a lot! I have purchased my last two vehicles from them and will never again.