Luther Brookdale Toyota
Back to Service Reviews
Dealership Service Review
service Rating
My First New Car- an FJ Cruiser
Written byon 07/30/2007
The service department applied an unapproved product on my car even before I took delivery . The FJ Cruiser needs no additional corrosion protection. They sprayed undercoat on the vehicle . Toyota has contacted me stating it does not recommend undercoating the FJ. Parts affected include : the PVC wheelwells , outside trim , brakes , rubber electrical connector gaskets that make it water safe, and any original corrosion protection applied at the factory. It's a sticky mess. I'll put it this way- would you buy this car?- even if it is brand new. I'll give this a rating of *( ONE STAR).
- Recommend this dealer? No
Showing 2 comments
Sort by:
kamm on 12/06/2010
When I went in to get my licence plates. I asked the Service Department Manager if he read the FJ brochure published by Toyota . He said he had not. I'm trying to figure out why this dealership has no product knowledge -or even a professional curiosity about thir products.
Reportkamm on 12/06/2010
We came to an agreement. The problem with the undercoating was most likely a result of overspraying rustproofing on the undercoating before it set up.
Report