Walser Toyota

recently i purchased a new tundra from this dealership. im going to state the facts of what happened and people can decide on using this dealer if they wish !! first of all the actual process of buying the truck was good the people were polite and helpfull, thats about where it finished ! i wanted some extras put on the truck before i bought it , wheels boards etc , they were happy to do that. the day after i got the truck it broke down a transmission fault, i took it in and they said they would look at it and fix it , i was told someone would call me later that day. i never recieved a call i had to call them and be on hold forever while they found someone who knew what was going on. i was told nothing was wrong with the truck , and yet the service manager had seen the problem and said a transmission switch had failed. so i went to pick the truck up , after getting to the dealer i was told oh no sorry your truck is undrivable we need to fix it , i waited a week for it to be fixed , nobody called me to let me know how it was going or when it would be ready once again i hadf to make several calls to them !! . then came the time for the wheels to go on etc . i was told to bring it in , needless to say nobody called me and the parts were not in when i got up there, still no phone calls to let me know what was going on !! . later that week my new wheels and boards went on and i was happy i had my new truck and i was excited to drive it . at this point i wish i could tell people that was the end of my bad experience with this dealer but oh no it got worse. walser if your buy a new vehicle from them will give you free washes in their car wash which i thought was great, so one day around 2 weeks ago i took my truck to have the said free wash . to cut a long story short at this point , the guy who sold me the truck took my truck through the wash and managed to smash the right hand side of the truck up and drag it through the wash . basically around $6000 of damage was done , they said they would fix it at walser body , ive had to fight since then to get all the parts replaced new as it was 32 days ago when i drove it off the lot . needless to say they never replaced the door, they filled it and sprayed it , a new front wing went on it , a new mirror and the nice new wheel that i had purchased 32 days ago with the truck has to be replaced as they managed to smash that also , which now is on back order. never once did i get an appology from the guy who smashed it up , the manager decided to stand there in the dealership and argue wether they would replace the door in front of me and my wife , and to top it all off , i had to ask for some duct tape and basically tape my own truck up so it was driveable in their lot with all their staff watching me , they even had the nerve to ask for the roll of tape back when i was done . to this day i have had no formal appology from the dealer or asked if the repairs are satifactory . i have now called toyota and placed this in their hands and will hopefully have them contact me and deal with this . all i can say is in my experience , this dealer is great at selling you the vehicle your a god to them while your sitting at their desk about to lay down several thousand dollars . once you have got the vehicle and drove home with it, their done with you. after that your just an inconvenience to them if you have problems with your purchase. i know people have had good experiences with this dealer and at first i did too, but it went south very fast and i feel basically they washed their hands of me after they smashed my truck up. im sorry to say their customer service is terrible and their aftercare is dismal. it will be the last toyota i buy if this is how toyota think they can treat people and jim walser if you read this you need to find out why your bloomington dealership is lacking in all of the above and why i never ever receivied not one call or even a sorry from your staff .