Jack Demmer Ford
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Dealership Service Review
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Service at Demmer
Written byon 11/07/2017
Disappointed that the service rep did not keep meadvised re: the status of my vehicle - I was not contacted with an update at the end of the day that my Explorer was taken in for repairs. I had no idea when to expect it back and I had to call to inquire about the status
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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gthoreputation on 03/02/2018
Dealer Response
We are sorry that you didn't get frequent updates on the status of your vehicle. We understand the importance of communicating with a customer whose vehicle we are caring for and appreciate you letting us know that we didn't meet our own expectations during your interaction with us. We will take the issue back to our Service team to better serve you and the rest of our customers moving forward.
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