Galeana's Van Dyke Dodge Ram
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Dealership Service Review
service Rating
Incorrect Diagnostic
Written byon 02/22/2016
Took my 2007 Dodge Ram in for service as the heat was not working, only blowing warm air. Diagnostic was a coolant flush. I also needed a headlight replaced. Total bill out the door was $265. Heat still not work and check engine light came on the next day. Took my truck back in and now a thermostat needed to be replaced. New bill of $295. Had to pay for more antifreeze at $23.30 and the additional 'shop supply' fee and environmental charges totaling $27.05. Not only did I pay these charges both visits (total of $50 for the additional top off and 'shop fees'), I had to make two visits to get the problem corrected.
Will not do any additional business with the dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No