Galeana's Van Dyke Dodge Ram
Dealership Sales Review
I purchased a 2011 Dodge Challenger from this dealership new last year. It was a smooth process. They did low-ball my trade (but I wanted a Challenger), inflated my interest rate (they gave me 7.49%, I refinanced a week later for 2.99%), and the salesman didn't show me any features of the car - he handed me the keys and stayed inside the entire time. I went back there trying to purchase a 2012 Dodge Journey. This time I wasn't as sold on the car and made a much better decision. They offered me $7,500 for my trade. Then bumped it the $8,100 after I told them another dealer offered me $9,100. Why they think I'd take $1,000 less just so I could buy from them I don't know. Shouldn't they be beating the other place because I have bought a car there before?!?! They got me approved 11.15% but told me it was 11.99% (I know this because the dealership I did buy my Journey from the next day got us financed thru Ally as well). So they low-balled my trade and inflated the interest rate again, but this time I knew better and went elsewhere. The dealer called me a few times the next day. Offered to match the 11.15% rate and give me $9,400 for my trade. They started at $7500, went to $8100 but it was like pulling teeth, and then all of the sudden they will give me $1300 more for my trade? Go to Orchard Chrysler Dodge Jeep Ram if you're in the market for a Chrysler product - they treated me honestly and were great to deal with. The salesman spent 15 minutes showing us ALL of the features of the Journey.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable