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Lincoln of Troy


1950 W Maple Rd, Troy, MI 48084 (map)
Today 8:30 AM - 6:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
You're Gold until you Buy, then you're trash to them
Written by Carey_C on 09/24/2013
updated 07/02/2025

Well, the dust has settled, and the honey moon is over. I had a decent experience buying the vehicle, but the aftermath has been a headache. 3 weeks to the day, I started to receive junk mail about extra coverage on my new purchase. It's been 8 days now, and already 15 offers in the mail have come. I emailed my salesman about it, and got the following response: "I have had a chance to speak with our General Sales Manager and she tells me that we don't have any information regarding "opting out" of any advertising. She also mentioned that on the back of the purchase order under "additional terms and conditions", line 17 (privacy notice) explains why." You see, I asked my salesman, as well as, the financier if they sell my info, because if they do, I want to opt out now. They both told me no. The financier did tell me that if I did receive any unwanted mail to call Lincoln Financial and they would remove me. Well, I did, and Lincoln Financial told me that nowhere in my contract that they had on file did it say anything about sharing my info, or opting out, and that the Purchase Order they spoke of is not a legal document, but used for in house purposes. So essentially what that means is: Yes, they sold my info, and no they won't give me the option to be removed. I believe this shows a lack of respect for the customer's privacy and it's simply a bad business practice. I will certainly not recommend this dealership if you want any of your personal information to remain personal, or if you would like to be treated like a decent customer AFTER your purchase is final. I have officially put in two emails and a call to my salesman asking for resolution and for his General Manager to contact me, and it's been 1 week with no response. I've been officially ignored. Two thumbs down with a frown. Whatever happened to customer service?

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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