Briarwood Ford
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Ken and his guys/gals were great
Written by 08/13/2018
onMy 2013 Ford Focus is part of the litigation for the double clutch defect. The vehicle will soon be re-purchased by Ford as part of a settlement. Although I had to bring my vehicle in 9 times for repair/replacement and apparently the problem will never be permanently fixed, I wanted you to know that Ken and all the service people at Briarwood Ford have been fantastic to me. Always courteous, timely, kept their promises, provided me with a free loaner when necessary and really went above and beyond for me. Please thank them for me. ~~Ron Plunkett
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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briarwood_f on 08/23/2018
Dealer Response
It is great to hear that we were able to go above and beyond your expectations and really help you out! Please let us know if there is ever anything else we can do for you! Safe travels!
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