Briarwood Ford
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Dealership Service Review
service Rating
Car is fixed! Customer service seems a bit off though...
Written byon 03/19/2018
They were able to get my car squeezed in during the weeks already scheduled appointments, which I appreciate. However, they not only failed to call me with information regarding what was wrong with the car, but also failed to call when the car was ready for pick up. I left my number when I dropped the car off and provided my number again when I called for a status update. Not sure why it was so hard to make a simple phone call. I asked two different men why I wasn't called and neither had an answer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes