Matthews Hargreaves Chevrolet
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Dealership Service Review
service Rating
No explanation
Written byon 05/01/2023
I had to get my Yukon fixed for service. It took forever and I understand that but I needed my vehicle to go on vacation. Well after a week the car was still not fixed. It is a 2021 and was under warranty. I was told to rent a vehicle and go on vacation and that I would be reimbursed. I did and went on vacation. I rented a similar vehicle to what I owned and when I got back I turned in the rental bill $1600.00 for the week. The service manager took my recite for the rental to turn it in. After 3 more weeks I received a check for $414.00 with no explanation. I have tried to call several times to get an answer why I only received $414.00 not $1600.00. I am still waiting for the answer. Not Happy
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No