George Matick Chevrolet
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Dealership Sales Review
sales Rating
Difficult purchase
Written byon 03/02/2015
I have never had so much trouble buying a new car in my life -and I have bought many. In particular there was a failure to return calls as promised and I had to make contact with a sales director in the end. I can now understand the issue but surely someone should have had the courtesy to return the promised calls and explain the situation, Once we had agreed to do business everything went fairly smoothly except for a last minute communication issue.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
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matickchevy on 03/05/2015
Dealer Response
Thank you for your feedback Douglas, it is critical is us getting better and coaching our team members. We've reviewed everything from the time you showed your interest to the failed efforts in calling you back promptly and agree that we dropped the ball. That said, we were able to quickly thereafter arrange everything for your to take advantage of our lower pricing and shipping logistics.
We can't say we are ever perfect, but we can coach on instances like this about the importance of attention to detail with every guest, every time. Thanks for allowing us the opportunity to learn and get better, and we wish you and your Corvette well this spring.
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