Feldman Chevrolet of New Hudson
Dealership Sales Review
If you want a salesman who will do what he can to make your time a good experience while researching a vehicle, Alan is the man. He's personable and finds ways to relate as he works hard to bring you to the ultimate goal of driving your new vehicle home. As far as the rest of my experience concerning the financial end of it..... It sucked. I was told by my "mislead" salesman that I would get financed at 1.9% interest. When the rubber met the road, the gentleman started me out at 8.8% ! Guess he thought I was an idiot. He then readily admitted he shouldn't have told Alan the low % rate but thought he could beat my credit union because of my great credit score. I shut down my financing with my credit union because of being told the 1.9% rate. So I ended up doing a 2 hour ride with my daughter and son-in-law, paying them gas to get my wife and I to Liberty Chevrolet, only to get blind-sided by this lack of integrity on the financial end of things. If it hadn't been for a gentleman who is the "real" financial person and family member of the dealership, who had to ask favors of someone to get the % rate below my credit union, I would have walked out of the place. At that point, the person who would have suffered the most would have been my salesman, Alan. How wrong would that have been?? If you read this and then go below to read the question of recommending this dealership to friends and family and see a no? The reason is because of lack of integrity. Being truthful is my BOTTOM LINE. I did purchase my vehicle there only because they did beat my credit union % rate and I had my kids drive my wife and I 2 hours to get there. I can only hope, to be perfectly honest here, that Alan can find his way to a better place to deal cars. Or, the very least, Liberty Chevrolet put him in a position with more responsibility and pay increase because this man, Alan, has more integrity in his little finger than what was expressed to me by anyone else. Granted, the family member of the dealership who ended up taking care of the finances was kind to us. This being said, he pretty much had to be based on what occurred prior to his involvement. Then, on top of that, had to ask favors to save the deal. Now, the reason I gave a 4 star rating was because, and only because of Alan C. If I were to rate the experience without Alan's involvement, I couldn't even squirt out a 1 star.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No