Bob Maxey Ford of Howell
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Dealership Service Review
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Fantastic service!
Written byon 11/16/2015
The service at Bob Maxey was fantastic. After a not so great previous experience, they went out of their way to make sure I was well taken care of and that all the issues with my car were thoroughly looked into. I was given a nice rental for the duration of my service time as well, which was incredibly helpful. My only complaint has to do with the poor defrost system installed in my current vehicle, which is certainly not Bob Maxey's fault. However, I'd love Ford Motor Company to know that I think they should be embarrassed that my 76 Pinto had a better defrost system than my 2015 Focus. Again, the management and staff in Bob Maxey's service department could not have done any more to ensure my satisfaction.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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bobmaxey_ford on 11/25/2015
Dealer Response
We try to make your experience as simple and convenient as possible for you, gwyndol! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
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