Randy Wise Buick GMC

I have been using randy wise since I purchased my car back in 2016 for oil changes. I drive an extra 30 minutes each way to go here when there is a closer dealer. Your customer service has always impressed me until today. While there with my young child it took 1 hr and 40 minutes to get my oil changed. That is not what bothered me however. What was unacceptable was that my service rep Aaron Spearling walked past me and my getting restless child at least 8 times without acknowledging me or updating me on where we were in the process. It was frustrating being ignored when another rep approached another customer who had been there a shorter amount of time to inform her of the backup and estimate amount of time her vehicle would be done. After that I approached Aaron asking of my eta and willing to sacrifice my car wash (which I have paid for because of my purchase of the wise package). He was short with me and still no apology for the delay. When waiting for my car he never spoke to me (I was standing next to his desk) then when the service employee handed me my sheet again very short, later I noticed they had written that a part was leaking. No idea which part as no one went over the sheet with me. Like I said I drive past another dealer because of your customer service. Today it was not worth it. I believe Aaron is in the wrong field as he gave little attention to his customer and all together avoided me. Looks like I will just be staying local now on for this type of service is not worth the extra gas money and time