Bob Maxey Ford

DISHONEST - SLOPPY - DO NOT STAND BY THEIR WORK -- SAFETY ISSUE They were dishonest about repairing my fuel pump. 625 miles after they repaired my car I had to pay a second mechanic $850 to do the exact some work. They refused to reimburse me. Thank God my car didn't break down during my 625 mile drive back to NY. Their shoddy work put me in a dangerous situation. Please read this... I live in NY- while visiting family in Michigan went to Bob Maxey for a tune-up. They said my fuel pump was broken. I paid $1,000 for the tune-up and to replace the fuel pump- 625 miles later it broke. I had it towed to my regular mechanic in NY and he said it had not been replaced (in spite of my being charged at full price for labor and parts.) His theory was that IF they did anything then they only partially replaced the fuel pump and if so, they put in aftermarket parts. I attempted to work with them and they "put in a claim" which took months to review- during this time I was back in Michigan and went back to the shop and I learned about a "leaky oil pan" which was never mentioned. Hmmmm... why? The response "Oh, well, sometimes we make mistakes." Okay, I thought, I get that. I wouldn't have had it fixed at the time- but I thought I should have at least been notified since I paid for a tune-up! But I make mistakes too, and told him "Thanks for your honesty." And I meant it. Owning up to a mistake is rare... but then... My claim was denied. I was stunned- I had all of the documentation, proof of a 2nd payment, etc. But also, thank God the car didn't break down during my drive from Michigan back to New York. Can you imagine that nightmare? It's not only that they essentially stole my money- but people forget that their safety is at risk when mechanics are careless, parts aren't replaced and the repairs you think are done are not. **Re: American Express Whenever a company does not take American Express beware. Amex is great with dispute charges. I had no idea that a Ford Dealership wouldn't take Amex- it speaks volumes about the company's credibility.