Bob Maxey Ford

Krissy and Eddie both took care of me during my new car purchase. Krissy is relatively new to the dealership and over the course of one week which I was in and out of the dealership it was disheartening to see that she had computer problems which pertained for over 5 days. I hope that in the future, these technical difficulties will not be so persistent as it really did affect her ability to help me as a customer. I came into the dealership not knowing exactly what I wanted, and Krissy/Eddie helped me decide on a car and specific features. Unfortunately, the car that I wanted was sold the day that I expressed interest. It was off-putting to receive the phone call suggesting that if I were to add more feature content (i.e. pay more money) they would be able to find a replacement car. Thankfully, working at Ford I have access to the dealer inventory and was able to provide the two of them with 5 specific VINs which were spec'd to my wants. I was off-put again the next day when I got the text message that none of the 5 vehicles worked out. At this point, I contacted the Ferndale dealership and was preparing to purchase the car I wanted from a different dealership. Within a few hours, Krissy had informed me that she was planning to pick up the car (the one from Ferndale) for me and bring it back to Bob Maxey in Detroit. I'm happy that things worked out at Bob Maxey as I was set on finding a vehicle in Detroit where it will be more convenient to service and stop in at the dealership. If I didn't have the resources available to me because of my job, I may have left the dealership disappointed.