Village Ford
Dealership Service Review
Brought leased car in because of a glitch in the Sync3 system. System was either re-loaded or a chip replaced. Upon completion, I got a "low tire" indication when I started the car in Service parking lot. Car is still so new that I'm not familiar yet with all the icons and messages.. Service Advisor Beckie Audritch was EXTREMELY helpful thru this process, and immediately took car back into service bay, where they discovered a screw in one tire. Tire was plugged, and I was on my way. Thanks! At the same time, I turned over to the Sales desk, a letter I had received from Ford Customer Service The letter said that I was getting maintenance and recall notices on the leased '14 Escape which I had turned in at the end of August....when we leased the '17 Escape.....because the State of Michigan still showed me as the owner of the '14 . Staff person said she would handle the correction so that I get notices for the correct car. Neil Allen
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes