Todd Wenzel Buick GMC Of Davison
Back to Service Reviews
Dealership Service Review
service Rating
Dissatisfied Customer
Written byon 05/03/2022
My car was to have an oil change and tire rotation last evening. I sat in the Lounge with a pager waiting for the work to be completed. After some time went by, I noticed my car was parked outside, tire racks were brought inside, and nobody in the Service Area! Why wasn’t I notified? I was fortunate that a sales person helped me to make payment and get my car keys. I was very disappointed with the service personnel.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Todd Wenzel Buick GMC on 05/04/2022
Dealer Response
Hi Karl. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. Thank you for bringing this to our attention. We would love a chance to make things right! Please send us an email at marketing@toddwenzel.com so that we may discuss.
Report