Todd Wenzel Buick GMC Of Davison
Back to Service Reviews
Dealership Service Review
service Rating
Did not fix the issue
Written byon 04/29/2022
Dropped my GMC Terrain off and they got to work on it in a timely manner which I appreciate. What I do not appreciate is telling the advisor what I need fixed and it never happened. I picked my behicle up before closing and the rattle noise which I wanted fixed was as bad as it was when I dropped it off. I received 2 additional phone calls after she called with a price saying itd be another $120 during the day. I paid $1247 and my problem is not taken care of. I am very upset.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Todd Wenzel Buick GMC on 05/03/2022
Dealer Response
Hi Ben. Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your visit with us fell short of expectations. It is to our understanding that our Service Director reached out to you to help with this issue. If there is still something we can do, please send us an email at marketing@toddwenzel.com so that we may discuss.
Report