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Mike Dorian Ford


35900 S Gratiot Ave, Clinton Township, MI 48035 (map)
Today 8:30 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Horrible!
Written by Carl1981 on 02/26/2014
updated 06/05/2025

Traded in a 2011 F150 Lariat Ecoboost at the end of November 2013 for a used 2008 Explorer cause I wanted to cut my payments in half. Sold me a warranty for $2000 and acted like it covered everything in drivetrain when purchased. Took it for a test drive and felt like something was wrong in trans and it was misfiring around 50 mph. Told the salesman when I came back. He said he couldn t get it to do it..of course lol. Anyway he said if I had problems bring it back. So the day I drove it home..I live an hour away....it was misfiring like crazy. Took it back the next day and he took the car while I went back to work. Of course they couldn t get it to do it again. I have plenty of experience working on cars so I knew it was a plug or coil pack. Anyhow, they told me to bring it back if it did it again. So now 2 months later and only two payments made it s driving HORRIBLE, misfiring like crazy and shifting like #$%$! I bring it in and they say they ll look at it. Come to find out that $2000 warranty they sold me COVERS NOTHING! So they put me in a rental for almost a week and tell me what I have been saying since I first test drove it.....the plugs need to be changed and the coils.....$950 plus they inform me the plugs will break off in the block for this motor and could be another $80 a cylinder!?!?!?!?! WHAT???? Of course the warranty doesn t cover it and the used car manager says I ve had it for too long and will not cover it!!!!!! So they say the ball joints were bad and charge me almost $400 to change them and for diagnostics to do nothing lol. Then the trans issue, a computer update, can t be done until the misfires are fixed and will be another $100 deductible cause the warranty deductible only covers one visit..lol..go figure. Anyhow long story short, I WILL NEVER BUY ANOTHER THING FROM DORIAN, EVEN PARTS!!! WHAT A BUNCH OF [non-permissible content removed]!!!!! Did all the work myself for $250 over the weekend and took 2 hours. Looks like I ll be buying my new Mustang from Imlay City Ford!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable

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carolyndorian on 02/28/2014
Dealer Response
Carl - We are very sorry to hear about your experience. We appreciate you leaving your feedback. Please email me at cdorian@dorianford.com to discuss this. Sincerely - Carolyn Dorian
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