Fernelius Toyota
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Dealership Sales Review
sales Rating
Fair service, but needs improvement
Written byon 03/07/2019
Appointment was easy, however other locations I've used in the past expect me if I had made an appointment, and don't ask why I'm there. Service took longer than expected, wasn't told there was free coffee until leaving, probably most disturbing guy at the end of my visit was actually rude, when I asked what service had been performed he seemed annoyed I was asking him questions, just wanted me to leave... other places wash and vacuum the vehicle.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
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ferneliustcdjr on 03/19/2019
Dealer Response
Hello, thank you for sharing your experience with us. That is not the way you should have been treated by our service department. We truly apologize about the lack of comfort we caused. Because customer service, satisfaction, and comfort are all key values here at Fernelius we would appreciate if you reach out so that we might be able to apologize one-on-one. Thank you for your business and please don't hesitate to reach out, we look forward to hearing from you.
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