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Fernelius Toyota


11283 N Straits Hwy, Cheboygan, MI 49721 (map)
Today 9:00 AM - 4:00 PM
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Dealership Sales Review

4 out of 5 starssales Rating
Cheryl should not be the first point of contact when entering service area!
Written by Pam0826 on 01/11/2019

Laurel super nice and professional on phone when I made an appt to have oil change! Came in to Cheryl and she seemed annoyed that I didn't pull all the way up... I had not been there before. I get out of my car. No hi or anything. She says what do you need.. I say I'm here for my oil change appt.. it will be $60 you know that right. Which I did because Laurel was so nice on the phone. I just don't feel like she should be the first person you see. I honestly wanted to leave because she was just so rude to me. Everyone else that I encountered was so nice! Dylan was nice and helpful the staff a Libby's was great as well!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

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ferneliustcdjr on 02/07/2019
Dealer Response
Hello Pam, we are sorry to hear about your interaction with Cheryl. Something like this should never happen. We are always working to improve ourselves so we appreciate you taking the time to give us and Cheryl this feedback. Thank you for your business and the kind words about Laurel, Dylan, and our staff at Libby's. Please don't hesitate to reach out if there is anything else we can do for you.
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