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Fernelius Toyota


11283 N Straits Hwy, Cheboygan, MI 49721 (map)
Today 9:00 AM - 4:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
Excellent service in Cheboygan and absolutely terrible service in the Sault
Written by Traumatized on 09/05/2018

I would never recommend buying a vehicle from Fernelius in the Sault. I bought an extended warranty and the Manager treated me like absolute garbage when I tried to get my car fixed..He smashed his hands down on the desk, told me I was an a**hole and to get out. Mind you I am pregnant woman who just wants what I paid for. I was absolutely traumatized and shaking. I tried everything just not to cry. I will never step foot into Fernelius in the Sault again. I don't recommend anyone ever buying a vehicle from them after how that Manager treated me. On the flip side, Cheboygan staff were absolutely wonderful and accommodating. They went above and beyond my expectations. Very pleased with Cheboygan staff. After the experience I had with the Manager in the Sault I am unable to give any great reviews below. As long as he is employed there I will never buy another vehicle from them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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ferneliustcdjr on 10/10/2018
Dealer Response
We are so disheartened to hear about your experience at our Sault Sainte Marie location. We are shocked to hear about your experience up there. From our understanding of the situation, Newell was able to get you in the right direction after being unable to diagnose the problem initially. Glad we were able to get your situation turned around down here at our Cheboygan location. Diagnostics on vehicles can be very frustrating and we hope that you would reconsider giving Newell a second chance. If not, we totally understand and our doors down here are always open. I'm sure Newell would be happy to get things figured out for you next time you need our assistance. We appreciate you sharing your experience so that we can make improvements. Thank you.
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