Brighton Ford

Interested in buying a car, we called and were told the vehicles we wanted to see would be pulled up, heated, and ready for us to test drive. When we got to the dealership (on time for a scheduled appt), no cars were waiting for us. A rather unprofessional female salesperson began to search their inventory for the car we wanted to see. When we asked why there weren't any vehicles ready as promised, she rudely quipped, "Well, it doesn't matter. I found one for you to look at." She insisted on accompanying us on the test drive (during which, she managed to make some rude comments combined with offensive body language/eye rolling, including a close-catch-of-the-tongue as she nearly blurted out the "F" word!). On top of that, she wasn't even knowledgeable about the vehicle she was trying to sell us. (We, ourselves, even had to wipe the salt off the window to look at the window sticker to see what options were on the car!) When we got back to the dealership and waited for our own vehicle to be appraised, a man actually walked into the showroom and complained about the poor service he had received there. We sat there, incredulous, as the entire sales floor began to laugh at and mock the unsatisfied customer! We knew then that this dealership was NOT going to get one dime of our hard-earned money. When the sales manager (Steve) came to tell us what they would give for our vehicle, we politely declined and thanked them for their time. Before leaving, however, we told the sales manager that we thought it was unnecessary for his entire sales staff to laugh at the aforementioned unsatisfied customer. His response: "Well, it was unnecessary for him to come in here and complain." Really?? Clearly, from the top down, this dealership couldn't be more awful!