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Brighton Ford


8240 W Grand River, Brighton, MI 48114 (map)
Today 9:00 AM - 9:00 PM
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Dealership Sales Review

1 out of 5 starssales Rating
GO SOMEWHERE ELSE
Written by Staeblerc on 04/28/2014
updated 07/15/2025

This dealership does not care about you or the vehicle you're going to purchase. I recently got a 2013 Ford Fusion, upon receiving the vehicle there was a kink in the headliner, my salesman told me it was suppose to be there! I took it to service shortly after to get this fixed and they denied fixing it! They blamed the issue on me, even after my salesman confirmed it was there when I purchased the vehicle! Then a sun glass compartment came loose, so I took it to service. AGAIN they told me they will not fix it! WHATS THE POINT OF HAVING A WARRANTY!? They put two screws into it, yes into my brand new car. Now the sun glass holder has a 1/2" gap holding it in place. I have spoke with both the service and sales manager and neither seem to care about the issues on my vehicle or are willing to do anything about it. I will never go back to this dealership, and I hope this review gives some insight to the kind of services they provide.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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