Westboro Toyota

I drove an hour to check out a car I was truly interested in. When the documentation fees for it brought the list price up by $495, I immediately questioned them. I was told this fee was a "state law." Just days before, at a dealership in Lynn the only documentation fees were a more reasonable $245. The $495 was not standard and my salesman got very short with me when I questioned him. When I tried to bargain to get the list price lower to offset the high doc fees, my salesman went to his manager, and then returned sticking firm with the full list price plus the outrageous doc fee on top of that. When I offered a higher bid, against my better judgment, the salesman snapped, "I thought you wanted to buy this car?" Truth is, I did, but I had to walk out. Throughout the entire meeting, all my salesperson did was hand me the keys to the car to test drive, and then push the form to pay a deposit in front of me. He offered no information, and asking questions was painful, as I'd get one-word answers and again pushed towards just signing the deposit form. Since I live in New Hampshire, I had some questions about how to get the car registered and with plates so I could drive it home. Rather than putting me at ease, the salesman was condescending and said they "would handle everything" and told "I was getting ahead of myself and had to buy the car first." I was pre-approved from DCU with a cash deposit in hand, but since I couldn't get the price or answers I needed, I left. On another note, the person who would have talked with us about financing seemed friendly. We only met him by mistake because he came over thinking we were waiting for him after the salesman disappeared for 20 minutes before returning to say he could only offer list price plus a $495 doc fee on top of that. A horrible waste of my time. Again, I was pre-approved anyways for rate they couldn't touch, so any talk with the finance guy would have been only to up-sell me, in reality, anyway.