Westboro Toyota

A complete and utter nightmare through and through. My salesman Alexander was, to put it nicely, incompetent. He barely understood the basics of the product he was selling, and had a very awkward demeanor. Regardless, I settled on a dark gray Rav4 and signed a deal. When I returned a few days later to pick up the car, they had the WRONG VEHICLE all set for me to take (different color and mileage). Instead of apologizing for their monumental mistake, they tried to convince me to take this other car, which I did not test drive or see before. Due to their unbearable unprofessionalism and rudeness, I decided to cancel my purchase. I did not feel comfortable conducting business with that group of [non-permissible content removed]. The cancellation process was long and arduous, as it required multiple back-and-forth conversations to satisfy the outstanding loan and de-register the car (the wrong car) which was processed in my name. Our financial consultant (a generous title) Travis, and sales manager Bob Blaisdell acted as the ring-leaders of this unfortunate affair. They took no ownership for their inexcusable blunder, and seemed to deliberately build obstacles to make matters worse. I finally was able to remove my name from the car's registration, and have the loan satisfied SEVERAL WEEKS after the initial debacle. At that point, I had brought my car-buying business elsewhere. Whatever you do, avoid Westboro Toyota at all costs: they are incapable salesmen, [non-permissible content removed]. Take your business elsewhere, you'll be glad you did!