AutoFair Toyota of Tewksbury
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Worst cat buying experience ever.
Written byon 05/23/2023
On my first visit to purchase the vehicle I spent 4 hours mostly waiting for the salesman and manager. The manager was not friendly or polite. The salesman was not knowledgeable about the Toyota Corolla I wanted to purchase. On my second visit I also waited 2 hours to be helped by the salesman I made an appointment with the previous day while he helped another customer. I also waited another 2 hours for the financing person to meet with me to sign the financing documents.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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AutoFair Toyota of Tewksbury on 05/24/2023
Dealer Response
I want to sincerely apologize for the delays you experienced throughout the buying process. This is certainly not the high standard of customer service we expect from our team, and it's disappointing that we let you down. I will further address this feedback in our efforts to improve. Your business is appreciated, and if there is anything else I can do for you, please reach out. Thank you, Andy Short - General Manager - 978-569-1801
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