Bertera Chevrolet

I was drawn to the dealership because they had advertised very good prices on their website. When it came down to the actual deal the salesman added in a "Retail Adjustment". The story was that all their advertised pricing is wholesale. A retail adjustment must be added in for retail purchases. This adjustment was over $2,000 on a $22,000 used vehicle. I found this to be deceptive advertising. I could not come to terms on the sale because the salesman continued to avoid providing a bottom line price. I was offered an opportunity to take the car overnight to show it to my wife as she was unable to be with me at the dealership. I agreed to leave a $200 deposit to be refunded when the vehicle was returned. Upon returning the vehicle I was told there was nobody available to process refunds and I would have to come back later. This was after a high pressure attempt to sell the vehicle which I had decided not to purchase. During both visits I was made to wait much longer than I believe was necessary for every little thing. When I returned the vehicle I was left to wait while the entire sales staff held a department meeting leaving me to sit and wait for it's conclusion. I found the customer service to be unacceptable. If you are looking for a stress free buying experience avoid this dealership <br>