Commonwealth Kia

Gary K. was the reason why I bought my 2013 Kia Sportage. I had test driven a few Suv's in April, but was not ready to buy. I met Gary when I when to Commonwealth Honda and test drove the CRV. I test drove the Kia Sportage at another Kia dealership, along with other Suv's. Gary was not overbearing, aggressive, or intimidating as some other car salesmen I have dealt with. I explained that I was just looking at the time and would probably be ready to buy in May. Gary sent me a follow up email, and a phone call or two, but nothing obsessive. I did contact him asking if he could sell me a Kia since Commonwealth Motors has 5 different makes of cars, he said "of coarse". When I was ready to buy, I stopped by Commonwealth Motors to see if Gary was around and he was. The other salesmen had paged him for me, and in the meantime offered me coffee, a nice touch! Gary had just come back from vacation, and did remember me. He tried to convince me to go with the CRV, but I explained that I was more interested in the Kia due to their exceptional warranty. We took a walk over to the Kia dealership across the lot, and within an hour I was signing the paperwork! I got a great deal, the car/SUV that I wanted, and I got to "Ring the Bell". I never felt pressured into it, no sales gimmicks, or scare tactics! I even wrote Gary a thank you note about my experience! "Dear Gary, Thank you for your assistance in helping to find the perfect car/SUV for me, the Kia Sportage! I am so excited about it. I know that I will be very happy with it, and also know that it definitely was the right choice. Over the years I have learned to listen to my intuition, and at times have not done so and have made some decisions that I wish I hadn't. Saturday night I went to sleep without a thought about whether I had made the right choice. That's because I know that I did. I want to thank you for being patient and not pressuring me into buying the vehicle. I came back to Commonwealth Motors because of you and our interaction last month when looking at the CRV. Although you tried to get me to buy the Honda CRV, where you have more knowledge and expertise, you were willing to entertain my request for the Kia Sportage, and found out that it too is a great SUV. You listened to me, didn't pressure me, didn't go on about what I would or wouldn't be missing out on if I didn't buy it right then, etc. In a day where customer service has appeared to lose out to lower pricing, the customer service I received from you, is the reason I made my purchase from Commonwealth Motors. You turned one of the most stressful types of purchase into a very wonderful and enjoyable experience! I had a lot of fun and am so excited to pick it up today! "