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Balise Hyundai of Cape Cod


322 Falmouth Rd, Hyannis, MA 02601 (map)
Today 11:00 AM - 4:00 PM
Sales Rating
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Dealership Sales Review

1 out of 5 starssales Rating
Deception, Lying and "Bait & Switch"
Written by novacasa on 11/01/2011
updated 06/01/2025

I have nothing but utter disgust for salesman David Cronin and his manager Mike from Balise Hyundai in Hyannis. I spent 2 weeks dealing with David who was supposed to find a vehicle for us. Last week he said he found it in NY and said he could get it if we gave a deposit, which we did. Last Thursday he called to tell me the car was in and I could come get it. He also told me for the first time about a documentation fee that was NEVER mentioned before in our price negotiation. I told him that I would not pay it and wanted my deposit back. David called me today to say that his manager agreed to drop the sales price by the same amount and to come on in to get the car. I changed my schedule around and drove 2hrs from RI to Hyannis to do the paperwork so as to accommodate his month end sales numbers. When I got there, I asked to see the car. David said that it was "on its way in from Boston" then went to speak to his sales manager Mike to find out exactly when it would arrive. Not only was I upset about it not being there I was also suspicious about the whole thing since it was now coming from Boston NOT New York as David first told me last week. In the end, the car was NEVER there and was NOT on its way in so I drove for 2 hrs EACH WAY for nothing. This was blatant lying, deceptive sales practice and a simple "Bait & Switch" attempt on their part. There are plenty of other dealers... DO NOT TRUST this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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