McGee Toyota of Hanover
Dealership Sales Review
Worst car buying experience of my life. I plan to discuss it with them in small claims court. Here are the things that based on my experience you should look out for. 1. If you have a trade they will begin with a ridiculously low value. When you start to leave they will say it was just their first offer. Later when you are negotiation they will claim that you should come down on the trade value because they came up on their initial (ridiculously low) offer. When they give you that ridiculously low value just walk out. 2. If you go in with a TrueCar price they will claim that they honor it. They will then say that it does not include the destination fee and will add on $895. Based on my research the TrueCar price does include the destination fee. Why not just go with a real TrueCar price dealer? At a minimum print the TrueCar frequently asked questions where the issue is addressed. 3. If you reach a verbal deal they will push for a very high down payment on your credit card and have you sign some paperwork. Do not give them any money at this point. Once they have your money they have you. You can always give the down payment when you are in with the finance manager. Also make sure that anything that you sign contains all of the information, to include VIN, cost, trade in amount, etc. Do not sign anything with just a payment amount. 4. They may make you wait to get in to do the paperwork with the finance manager. I believe that this is to soften you up so you are not paying as much attention. Stay on your guard. If you have taken the advice noted above and have not signed anything or given any money, feel free to leave. You will probably get a better deal elsewhere. 5. They will really pressure you to get an extended warranty. If you do get it, pay careful attention because they will sell you one from a company called Portfolio without telling you it is not a Toyota Warranty. This company has less than stellar reviews on the web. Make sure that you are getting the Toyota Warranty that you are expecting. I was amazed that I bought a new Toyota from a Toyota dealer and was sold a third party warranty. (After I took delivery they did swap this out for a Toyota Warranty.) 6. Do not trust the monthly payment. I got quoted a monthly payment only to realize when I was home that I had a 63 month loan. Ever hear of a 63 month loan? Neither have I. 6. They do have one very neat trick that may be handy for anyone in the process of a divorce. I have given them an extra star for this because it may be helpful in certain curcumstances. They will take a car that is owned jointly in trade without getting the signature of both owners. I don't think this is a legitimate practice but they insist that it is. I have written a letter to the RMV to find out. Please learn from my experience and go else where.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes