McGee Toyota of Hanover

Today, Sunday, I arrived at the Hanover dealership. I had set up an appointment with Robin for today on Saturday, to see and test drive a new Highlander Hybrid Limited. She told me they were in stock. I confirmed the appointment with her around 12:50pm today saying that we would be there at 1:30. When we arrived we were greeted by a salesman who told us that Robin was the internet contact and he would show us the cars. He had us sit and fill out a contact sheet. I thought this was not necessary as I already had given all my information to Robin. He then asked what kind of car we were interested in. I told him we were here to see the Highlander Hybrid Limited Platinum. He said he would try to find one as it is a niche car. He left and was gone for over 15 minutes. I finally went into the sales managers area where there were 3 men. I told him we had been here for over 20 minutes and did not know where the salesman was. They said that he was probably getting the car from the back lot. I told them we were very disappointed in their service as I had a confirmed appointment and expected that a car would be there ready for me. They said many people have appointments and do not show. I told them I had confirmed my appointment 30 minutes before I arrived. He said many people with confirmed appointments don't show up. We left as the men didn't seem to be any help. As we were going out the door the salesman arrived with a car. I asked him which car it was and he said a Highlander Hybrid XLE. He said we could have the Limited Platinum tomorrow. We left as they were certainly not able to show what we had been promised and will go to a dealership who vales the business. This would have been my 6th Toyota. I am not sure if I will continue to look at Toyotas but will certainly not look at McGee cars again