Rodman Ford

I had scheduled to have a few things done to my 2015 Ford 150. 1) Oil change 2) Check health of battery 3) There was some minor rust spots near grill and slight chipping 4) Update all my lights to LED, headlights, high beams and fog lights. I was quoted $1400+ for this work. I went over all this multiple times on the phone and when I dropped the vehicle off on 8/3/20. Work was "completed" 8/7/20. Weekend comes and I realize they never installed the high beams. I checked my bill and I was not charged, but at this point I had spent 1400, why wouldn't you call and ask, "hey would you like the high beams." Or perhaps just verify, clearly I'm not overly concerned with the cost. I bring the vehicle back on Monday (8/10/20) and they say our bad we will order the high beams and they should be here by Tuesday. Tuesday comes, no call, Wednesday comes, no call. Thursday I am calling asking what is going on? All I am thinking at this point, "why am I chasing these guys to give them my money?" Why the lack of communication? Why the terrible service? Can't blame everything on COVID-19. Not sure why Rodman is so spotty. For every 2 times you go there everything is great and 3rd time just a mess.