Honda North
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Don't trust this outfit
Written byon 02/02/2016
Brought my vehicle into the service department to have the interlock switch on the shift replaced because it was sticking. I actually told the service adviser Leah what needed to be replaced. Well they replaced a cable assembly ($400) and within 48 hours I had the same problem . I made another appt. and this time they told me my break light switch was defective. Now rather than just fixing the problem for the previous $400 I paid these All Stars charged me an additional $115. That's a $500 bill for a $5 dollar part. Don't trust this outfit, take your business to another dealership.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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ebbenzall1 on 02/22/2016
Dealer Response
Dear bad_service2
Thank you for making us aware of your recent experience. As an employee owned company, your satisfaction is our number one priority. The Service Manager, Steve Bouchie, would like to speak to you regarding your visit. He can be reached at 978-539- 5039. Thank you for your business and we look forward to speaking with you.
Sincerely,
Honda North
Danvers, MA
www.HondaNorth.com
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