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Honda North


382 Newbury St, Danvers, MA 01923 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
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Yes (1) No (0)
Service Rating
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Dealership Service Review

1 out of 5 starsservice Rating
Does not honor warranty!
Written by Tim on 10/07/2021

This dealership does not honor Honda warranties. I bought my truck less than 3 years ago and it has less than 36,000 miles on it. According to another dealership and two separate calls to corporate, the part is covered under the new vehicle warranty. So, if you think your vehicle is covered, don't bring it to Honda North! They will charge you a $139 diagnostic fee that you think will go away when the part is covered by a warranty and then they will tell you it is not covered. What a scam! Unfortunately, each dealership is privately owned, so they can choose not to honor a warranty. Makes me doubt the Honda brand in general. I'll at least be sure to never consider Honda North when buying a car again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Honda North on 07/22/2022
Dealer Response
I am sorry to hear that your experience was not a positive one. As an employee owned company, customer satisfaction is our number one priority. If there is anything we can do for you please don’t hesitate to reach out. Sincerely, Honda North Danvers, MA www.HondaNorth.com
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