Honda North
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If you like people going through your stuff without permission
Written byon 06/26/2018
Apparently staff at Honda North Service Department believe it's perfectly fine to get into a glove compartment of the customer's car and go through their stuff without telling them or asking permission. When caught, the guy (I believe his name is Jorge Gomez) said he was looking for the Certificate of Registration, and insisted that that's how he ALWAYS does it, and that he will put it back when the service is done. So, he routinely goes through your stuff to find what he needs, then later puts it back (hopefully) - all of that without ever telling you or asking your permission. Nice, isn't it?!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
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ebbenzall1 on 08/20/2018
Dealer Response
ncodddd,
Thank you for bringing this to our attention. In order to complete the necessary paperwork on our end we do need the vehicle registration. I have brought this review to the Service Managers attention to ensure we are not going through customers glove boxes. Thank you for making us aware of this and I apologize for this experience.
Sincerely,
Honda North
Danvers, MA
www.HondaNorth.com
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