Honda North
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Brought the car for a state inspection and they broke it
Written byon 04/12/2018
Took my 2014 Accord in for annual state inspection and they offered to implement the recall for the battery sensor. Unfortunately I said yes, and now I have a persistent "Check Charging System" message. I called to see what they could do to help and now they want the car for a day. They also provided their Multi-Point Inspection Form which indicates that all is "green". So they obviously didn't look at the car's dash display before they returned the vehicle. And they have the nerve to ask for "Excellent" reviews on the survey from Honda! That''s not going to happen.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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ebbenzall1 on 05/30/2018
Dealer Response
HondaNCustomer,
Thank you for making us aware of your concerns and I apologize for the inconvenience this has caused. In order for us to diagnose any electrical or mechanical problem the vehicle does need to be left for the day. Again we apologize for the inconvenience.
Sincerely,
Honda North
Danvers, MA
www.HondaNorth.com
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