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Honda North


382 Newbury St, Danvers, MA 01923 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
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Yes (1) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Transmission problem
Written by ANGRYRED on 09/17/2017

My 2014 Honda CR-V developed transmission issues. The car would make a loud grinding noise, jerk back and forth then stall. Could not put the car in gear without stalling. Towed the car to my mechanic who experienced the same situation and advised me that I have a transmission problem that should be covered under my Power train warranty. Towed the car to Honda North since that is where I purchased the car. They advised me in advance that it would cost $125 to diagnose the problem. They had the car 3 days, drove it 9 miles and told me they could not recreate the problem and therefore would not be fixing the car. I paid my bill, even though they could not show me what they did for the $125. Drove the car home and guess what it happened again. Spoke to my mechanic who said take it to another dealer. Took it to Commonwealth Honda. They had no problem finding the problem. They replaced my torque converter which was covered on my warranty. Got the car back and it rides great. The long and the short of this is DO NOT take your car to Honda North for service. GO TO commonwealth Honda!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable

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ebbenzall1 on 05/30/2018
Dealer Response
ANGRYRED, I apologize for the delayed response but still wanted to address your review despite it being handled over the phone. As an employee owned company we take customer satisfaction extremely seriously. If you have any additional concerns that we have not addressed please feel free to call the Service Manager Steve Bouchie at your convenience. Sincerely, Honda North Danvers, MA www.HondaNorth.com
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