Herb Chambers Honda of Burlington
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Dealership Service Review
service Rating
Overall decent service but communication is lacking
Written byon 01/04/2024
Have had reasonably good experiences with Herb Chambers but when I have been promised follow up contact to schedule additional service or for parts I need, I never seem to hear back from Ashley and have to call multiple times to get the information I need. I have ultimately given up on chasing them for the parts I need and will go elsewhere in the future.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Herb Chambers Honda of Burlington on 01/05/2024
Dealer Response
Jennifer, I'm sorry to learn about your experience with the follow-up process. It's important that our customers feel heard and valued at all times, so it's disappointing to know we've fallen short in this regard. I'd like to personally assist you with any outstanding service or parts needs - please reach out when convenient for you. Thank you, Gerry Salois - General Manager - gsalois@herbchambers.com
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